“Sydney Premium Plumbing” or “we” or “us” means Sydney Premium Plumbing Pty Ltd.
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
“Website” means www.sydneypremiumplumbing.com or any other website owned/operated by Sydney Premium Plumbing.
How and why we collect, use and disclose your Personal Information.
We collect Personal Information that is relevant and essential to provide services and communicate with you. We collect Personal Information directly from you through our contact pages and also in the course of providing services and doing business with you.
We may collect Personal Information such as full name, email address, telephone number and address. In the course of providing the service to you, we may also collect payment details such as credit card or bank account details.
In order to provide services to you, we will be required to use your Personal Information. We may also use Personal Information to provide you with information about other products and services which may be of interest and be suitable for you.
We understand the importance of protecting Personal Information and we therefore provide access to employees, contractors and agents of Sydney Premium Plumbing who require the information in order to provide or assist us to provide services to you. We will also limit the Personal Information provided to third parties to only the information required in order to perform the particular task or service.
In the course of providing services to you we may also need to provide Personal Information to third parties. These third parties may be located overseas. In providing us with your Personal Information, you consent to the use and disclosure of the Personal Information to third parties for the primary purpose of providing you with products or services. These third parties may include utilities companies such as Sydney Water, government bodies such as the Department of Fair Trading or a local council for the purpose of obtaining a license, approvals and inspections, or even our product suppliers for the purpose of supplying products to you. We may also be required to provide Personal Information to other individuals, contractors or companies such as architects or engineers in order provide services to you.
Credit Card information provided to us may be passed onto banks through our merchant facility in order to process payment.
We may also use your Personal Information to perform administration and operational tasks (such as staff training and risk management), and to analyse how our services (including our Website) are used. We may engage third parties to provide these services and we may therefore also provide them with Personal Information.
It is important for us that we work with third parties that we respect and trust, although we cannot control or monitor how these third parties will use, disclose or dispose of your Personal Information once it has been provided to them.
We may also use your Personal Information to provide you with information about products, services promotions which may be relevant or suitable to you. If you do not want to receive these communications, you can opt-out at any time by contacting our Privacy Officer. To the extent required by law, on all marketing email communications to you, we will include a functioning Opt-Out facility.
Cookies and Google Analytics
These tools are an important way for us to improve our services and our Website.
Third Party Links on our Website
How we securely store your Personal Information.
We store and record your Personal Information in a number of different ways including computer based facilities and paper based facilities. We endeavour to keep your Personal Information secure and take reasonable measures to protect our systems and facilities from unauthorised use or access- this includes technology controls such as the installation and maintenance of anti-virus software and physical security controls.
We also take reasonable measures to remove and destroy Personal Information when it is no longer required. For example, any documents which include Personal Information are disposed of in secure bins or are shredded prior to being disposed.
Talk to us about your Personal Information
We want to ensure that you understand and feel comfortable in the way that we use or access your Personal Information. If you would like to discuss, access or correct your Personal Information you can contact our Privacy Officer at via email or post.
Attention: Privacy Officer
2 Cave Road,
Strathfield NSW 2135
You can also contact our Privacy Officer if you would like to make a complaint or have any concerns. We will handle and investigate any concerns or complaints as promptly as possible. In the first instance we will contact you via email.
If you do not believe your complaint has been satisfactorily resolved, you can refer your complaint to the Office of the Australian Information Commissioner’s (OAIC’s) hotline service on 1300 363 992 or visit the OAIC ‘s website at www.oaic.gov.au.